Politique de remboursement

Return:

Unless your order arrive damaged, I cannot accept any returns or exchanges. I apologize for any inconvenience. But please contact me if you have any problems with your order.

Conditions for refunds:

IF Damaged items:

If your package/envelope is damaged upon arrival, let me know within 3 days after you receive it. We will find a mutual agreement on how to proceed, which may include reimbursement or re-sending your products, depending on the inventory at that time.

IF Lost items:

IF NO TRACKING NUMBER selected, No refund available. We can cover losing items only if the recipient choose tracked package. If you do not choose trackable shipping there is a possibility that it could get lost in the mail. If any packages are lost within the mail, it is a risk. I am not responsible for sending out replacements. If you believe your order has been lost, please be a bit patient and wait a month or so to see if it doesn't show up. Unfortunately, untracked mail is also uninsured. In order to avoid fraud, we can not refund or replace your items. Tracking is a better way to go to guarantee your purchase.

IF TRACKED NUMBER, refund available. In the case where your tracked parcel doesn't arrive, please do contact me. If you believe your order has been lost, please be a bit patient and wait a month or so to see if it doesn't show up. After that, please contact us and we can try to discuss the next steps. If your items show up damaged/missing due to mishandled mail, please reach out to us, but also try to contact your local postal service. We will see what we can do about refunding or replacing your items.

IF Error in the address:

Please note that we are not responsible for any errors you make when typing in your address on the website, so please check that it is correct before submitting it. If an error in the shipping address was made, we can't be held responsible.