Politique d’expédition

Effective Date: 11 January 2024

1. Shipping Methods:

We currently offer Regular & Tracked Shipping to most of the countries with few exceptions. Shipping times may vary based on your location.

2. Order Processing Time:

Orders are typically processed within 5 business days. Please note that processing times may be longer during peak seasons or promotional periods.

3. Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order and the destination. You can review the shipping cost before completing your purchase.

4. Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for the tracking details to update.

5. Customs and Import Duties:

Customers are responsible for any customs or import duties that may apply to their order. Please check with your local customs office for information on potential charges.

6. Shipping Delays:

Yas Petit Poulet is not responsible for delays in shipping caused by factors beyond their control, such as weather, customs processing, or courier service disruptions.

7. Address Accuracy: 

Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages:

Yas Petit Poulet is not responsible for lost or stolen packages. If you believe your package is lost or missing, please contact the shipping carrier with your tracking information.

9. Contact Us:

If you have any questions or concerns about our shipping policy, please contact us.